Our intake process
During the intake, together we determine the objectives of the conversation and check which data are already available. Then, based on these data, we can determine which interactions are important for the dialogue with your customer.
Based on the intake results, we jointly determine which service from Conversation Wizards best suits your needs. Do we opt for the automated service of DialogFlow or a full integration with our Conversation Platform?
Conversation flow & Tone of Voice
Every dialogue between company and customer is unique; voice and chat are no exceptions. That is why we search together for the right tone of voice in the conversations. Based on your linked data, we respond to the unique nature of your conversation and adjust the building blocks to conduct a personalised conversation.
If all is set, we can start! We roll out all dialogues we have created and switch from planning to implementation.
Realise its use
Now that the dialogues are available, together we must ensure that the customer knows that he or she interacts with you. Thanks to our extensive experience in creating online awareness and activation, we can generate optimum visibility for you. We prepare a digital media strategy and roll it out for the launch of your conversation.
Dashboard & Optimisation
Now that the conversation is live and the dialogues are being conducted, we can analyse the results and optimise the flow of your conversations. This is an ongoing process that continuously improves the experience of your users.